Terms and Conditions

Pandora Restoration
Effective Date: April 3, 2026


1. Agreement to Terms

By accessing or using the services of Pandora Restoration (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms and Conditions. If you do not agree, you should not use our services.

These Terms apply to all users, customers, and visitors.

 


2. Services Provided

Pandora Restoration provides restoration and related services, including but not limited to property restoration, repair, and emergency response services.

All services are subject to availability and may be modified or discontinued at any time without notice.

 


3. Estimates & Payments

  • All estimates provided are based on the information available at the time and may be subject to change.

  • Final pricing may vary depending on actual conditions discovered during service.

  • Payment terms will be outlined in your service agreement or invoice.

  • Failure to make timely payments may result in service delays or additional fees.

 


4. Customer Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information

  • Ensure safe and reasonable access to the property

  • Disclose any known hazards or conditions

  • Comply with all applicable laws and regulations

Failure to meet these responsibilities may impact service delivery.

 


5. Scheduling & Cancellations

  • Appointments are scheduled based on availability

  • We reserve the right to reschedule due to weather, emergencies, or unforeseen circumstances

  • Customers should provide reasonable notice for cancellations or rescheduling

 


6. A2P Messaging Terms (SMS Communications)

By providing your phone number and opting in, you agree to receive SMS messages from Pandora Restoration.

a. Types of Messages

  • Appointment reminders and confirmations

  • Service updates

  • Customer support responses

  • One-time verification codes (OTP)

b. Message Frequency

Message frequency may vary depending on your interaction with our services.

c. Message & Data Rates

Standard message and data rates may apply based on your mobile carrier.

d. Opt-Out

You may opt out at any time by replying:
STOP

e. Help

For assistance, reply:
HELP
or contact: info@pandorarestoration.com

f. Consent

  • Consent to receive messages is not a condition of purchase

  • Messaging may include automated systems

 


7. Limitation of Liability

To the fullest extent permitted by law:

Pandora Restoration shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of use, profits, or property damage arising from the use of our services.

Our total liability shall not exceed the amount paid for the specific service provided.

 


8. Warranties Disclaimer

All services are provided “as is” and “as available” without warranties of any kind, either express or implied, unless otherwise stated in writing.

 


9. Indemnification

You agree to indemnify and hold harmless Pandora Restoration from any claims, damages, or expenses arising out of:

  • Your misuse of services

  • Your violation of these Terms

  • Your violation of any laws or third-party rights

 


10. Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as described therein.

 


11. Third-Party Services

We may use third-party tools or service providers. We are not responsible for their actions, policies, or performance.

 


12. Termination

We reserve the right to suspend or terminate services at our discretion if:

  • These Terms are violated

  • There is suspected misuse or fraudulent activity

 


13. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the State of Tennessee, without regard to conflict of law principles.

 


14. Changes to Terms

We may update these Terms and Conditions at any time. Updates will be posted with a revised “Effective Date.”

Continued use of our services after changes constitutes acceptance of the updated Terms.

 


15. Contact Information

For questions regarding these Terms and Conditions, please contact:

Pandora Restoration
Email: info@pandorarestoration.com