Privacy Policy

Pandora Restoration
Effective Date: April 3, 2026

1. Introduction

Pandora Restoration (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, communication channels, and A2P (Application-to-Person) messaging services.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• • Name

• • Email address

• • Phone number

• • Service details or requests

b. Communication Data

• • SMS/MMS messages sent or received

• • Customer service inquiries

c. Technical Information

• • IP address

• • Browser type

• • Device information

• • Website usage data (cookies, analytics)

3. How We Use Your Information

We use your information to:

• • Provide and manage restoration services

• • Respond to inquiries and customer service requests

• • Send appointment confirmations, updates, and service notifications

• • Deliver A2P SMS communications (including verification messages)

• • Improve our services, website, and customer experience

• • Comply with legal obligations

4. A2P Messaging & Phone Verification Compliance

Pandora Restoration uses A2P messaging to communicate with customers. By providing your phone number, you consent to receive SMS messages from us.

a. Message Types

• • Appointment confirmations and reminders

• • Service updates

• • Customer support communications

• • One-time passcodes (OTP) for verification

b. Consent

• • You will only receive messages if you have explicitly opted in

• • Consent is not a condition of purchase

c. Message Frequency

• • Message frequency may vary depending on your interaction with our services

d. Fees

• • Message and data rates may apply depending on your mobile carrier

e. Opt-Out Instructions

You can opt out of SMS communications at any time by replying:
STOP

After opting out, you will no longer receive SMS messages unless you opt back in.

f. Help Instructions

For assistance, reply:
HELP
or contact us at: info@pandorarestoration.com

5. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• • Service providers (e.g., messaging platforms, CRM systems)

• • Contractors performing services on our behalf

• • Legal authorities if required by law

All third parties are required to protect your data and use it only for authorized purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or mobile networks is 100% secure.

7. Data Retention

We retain your personal information only as long as necessary to:

• • Fulfill the purposes outlined in this policy

• • Comply with legal, regulatory, or contractual obligations

8. Your Privacy Rights

Depending on your location, you may have the right to:

• • Access the personal data we hold about you

• • Request corrections or deletions

• • Withdraw consent for communications

To exercise these rights, contact us at: info@pandorarestoration.com

9. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• • Enhance user experience

• • Analyze site traffic

• • Improve functionality

You can control cookie settings through your browser.

10. Third-Party Services

Our services may contain links to third-party websites or tools. We are not responsible for their privacy practices.

11. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Effective Date.”

13. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Pandora Restoration
Email: info@pandorarestoration.com

14. Compliance Statement

Pandora Restoration complies with applicable privacy laws and A2P messaging regulations, including guidelines for consumer consent, transparency, and opt-out mechanisms.